Dovinu Privacy Policy

Last updated: October 1, 2024

Thank you for choosing Dovinu. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy (the “Policy”) describes how Dovinu (“we,” “us,” “our”) collects, uses, discloses, and otherwise processes information about you when you access or use our websites, applications, APIs, or other services (collectively, the “Services”). It also explains the choices you have about how your information is used.

If you do not agree with this Policy, you must not use the Services. By using the Services, you agree to the collection, use, and disclosure of your information in accordance with this Policy and our Terms of Service.

1. Information We Collect

1.1 Personal Information You Provide When you sign up for an account, subscribe to our Services, or otherwise interact with the platform, we may ask for or collect certain personal information, such as:

• Contact Data: Name, email address, billing address, phone number, or similar contact details.
• Payment Information: Credit card or other billing details when you purchase a subscription or any paid features.
• Account Credentials: Username and password to secure your account.
• Prompts & Files: Text prompts, images, or other media you upload for AI processing, which may sometimes contain personal information.

1.2 Automatically Collected Information When you use or visit our Services, we may automatically collect:

• Device Information: IP address, unique device identifiers, browser type, operating system, and platform.
• Usage Data: Actions you take on the Services, such as pages viewed, features used, and time spent on each page.
• Log Data: Records of system events, such as errors or performance metrics, that help diagnose issues and improve user experience.
• Cookies & Tracking Technologies: We use cookies, web beacons, and similar tools to remember user preferences, provide essential functions, and gather analytics. You can learn more or adjust your preferences in our Cookies section (see Section 7).

1.3 Information from Third Parties In some cases, we may receive information about you from third parties, such as payment processors, social media platforms (if you choose to link your account), and publicly available data sources. We treat this information according to this Policy and any applicable laws or agreements.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Service Provision: To operate, maintain, and enhance the Services; to create and manage user accounts; to process subscriptions and transactions; to customize your experience; and to generate AI-powered video content from your prompts and files.
• Communication: To send you administrative messages (e.g., account confirmation, billing reminders), technical notices, updates, security alerts, or marketing communications if you have opted in to receive them.
• Analytics and Improvement: To monitor, analyze, and improve user behavior and engagement with the Services, fix bugs, and research new product features or services.
• Compliance and Protection: To comply with applicable laws and regulations; enforce our Terms of Service; detect and prevent fraud or abuse; protect our rights and property as well as those of our users.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, in certain circumstances, we may share your information:

• Service Providers: We engage trusted third-party companies to perform certain functions on our behalf (e.g., payment processing, customer support, hosting, or analytics). These providers are obligated to safeguard your information and use it only for the purpose for which it was disclosed.
• Legal Obligations: We may disclose your information to government authorities or other parties if required by law, subpoena, or a court order. We will endeavor to notify you if such disclosure is permitted and feasible.
• Business Transfers: If Dovinu is involved in a merger, acquisition, or asset sale, user information may be transferred or disclosed as part of that deal, subject to the acquirer’s commitment to protect your personal data.
• Consent: We may share your information with your consent or at your direction, such as when you opt to integrate with a third-party service or application.

4. Retention of Data

We retain personal information for as long as reasonably necessary to fulfill the purposes outlined in this Policy (e.g., to comply with legal obligations, maintain accurate financial records, or resolve disputes). User Content and AI-generated videos may also remain stored in our systems or backups unless you specifically request deletion, or unless otherwise prohibited by law.

5. International Transfers

Dovinu is headquartered in the United States and operates globally. By using our Services, you understand and agree that your information may be processed in countries outside your home jurisdiction, including the U.S., where data protection laws may differ. We take steps to ensure appropriate safeguards are in place when transferring data across borders.

6. Security

We implement a variety of technical and organizational security measures designed to protect your personal information against unauthorized access, theft, or alteration. These measures include encryption, restricted access protocols, and secure data storage. However, no system is completely secure; we cannot guarantee the absolute security of your information.

7. Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect usage data, store preferences, and enhance the user experience. Cookies are small text files stored on your device. You can control cookies through your browser settings, but disabling them may limit certain features of the Services. Types of cookies we use include:

• Essential Cookies: Required for operation of the Services (e.g., session management).
• Analytics Cookies: Help us understand how users interact with our Services so we can improve functionality.
• Functional Cookies: Remember your preferences to personalize your experience.
• Advertising Cookies (if applicable): May be used by third-party advertisers to deliver relevant ads, though we typically limit such use.

8. Children’s Privacy

Our Services are not directed to children under the age of 13 (or under the age of majority in their jurisdiction). We do not knowingly collect personal information from children without parental or legal guardian consent. If you become aware that a child has provided us with personal information without proper consent, please contact us at privacy@dovinu.com, and we will take steps to delete it.

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to access, correct, or delete it. You can usually manage your account settings or unsubscribe from marketing emails within your Dovinu account or by clicking the “unsubscribe” link in an email. For specific requests or further information, contact us at privacy@dovinu.com.

10. Links to Third-Party Websites

Our Services may contain links or integrations to third-party websites, products, or services that we do not operate or control. We are not responsible for the content, privacy practices, or actions of these third parties. We encourage you to review the privacy policies of any third-party site you visit or integrate with.

11. California Residents (If Applicable)

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) or other state-specific legislation. These rights may include the right to access, delete, or opt out of the sale of your personal information. To exercise these rights, or for more information, please contact privacy@dovinu.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Policy, we will post the updated version on our website and revise the “Last Updated” date. If the changes materially affect your rights or obligations, we may provide additional notice (e.g., by email).

13. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please reach out to:

• Email: privacy@dovinu.com

We will make every effort to address your inquiries in a timely and appropriate manner.